The Lux Ride
Privacy Policy
What we collect for your rides, who sees it, and how to request a copy or deletion. We do not sell your data.
Last updated April 2026. We collect what we need, and nothing more.
What we collect
Name, phone, email, ride history, payment tokens, and (with your permission) preferences such as preferred temperature, music, scent, and seat position.
How we use it
To deliver your rides, remember your preferences, and (if you opt in) to send occasional dispatches from the editorial. We do not sell your data, ever.
Who sees it
- Your assigned chauffeur — only the trip details required for the ride.
- Our concierge desk — only when you contact them or escalate a matter.
- Payment processors — tokenized data, for charge processing.
- Nobody else, ever.
Your rights
You may request a copy, correction, or deletion of your data at any time by writing to privacy@theluxride.com. We respond within 14 days.
Cookies
We use minimal first-party cookies to remember your session. No third-party advertising trackers.
Questions About
Your Data
Anything not covered here, our concierge will answer in person.
+1 929 999 6000Reservations must be made at least 6 hours in advance. We proudly serve clients exclusively across the United States.
Enjoy free cancellation up to 24 hours before pickup. Cancellations made within 24 hours of pickup are non-refundable. No-shows will be billed in full.
Of course. Once you have ridden with one of our drivers, you can name them in any future booking, subject to their schedule. Many of our members ride with the same chauffeur for years.
Yes, infant, toddler, and booster seats are available. Note them in the special requests field at booking, or tell our concierge.
Every airport pickup is tracked in real time. We offer 60 minutes of complimentary waiting time after wheels-down. Beyond that, standard hourly rates apply.
We do. House accounts include monthly invoicing, dedicated account manager, and named-driver continuity. Contact our concierge to discuss terms.
Our fleet features meticulously maintained, late-model luxury sedans, SUVs, and executive transport vehicles, selected to provide ultimate comfort, privacy, and style.
Yes. Our service is flexible to your needs. Additional stops or route modifications can be coordinated directly with your chauffeur or through our concierge desk, subject to time and distance adjustments.