The Lux Ride
Terms of Service
How reservations, fixed fares, cancellation and liability work at The Lux Ride — written in plain language.
Last updated April 2026. Plain language, kept short.
1. Acceptance
By booking a ride with The Lux Ride, you agree to these terms. If you do not agree, please do not use the service.
2. Reservations
Reservations are confirmed by email and SMS. The fare quoted at booking is binding — we do not surge, detour-bill, or surprise. Applicable sales tax is added on top and shown before you pay. Payment, or a deposit where shown, is taken securely by Stripe when you book.
3. Cancellation
Free cancellation up to 24 hours before pickup. Cancellations after that point incur a 50% fee. No-shows are billed in full. House account members may have different terms per their agreement.
4. Conduct
We reserve the right to terminate a ride if a passenger behaves in a manner that endangers the chauffeur, the vehicle, or other road users. Substances, smoking, and unlawful conduct are not permitted.
5. Liability
Every vehicle in our fleet carries $5M commercial insurance. Our liability for personal property is limited to that policy. Please retain valuables on your person.
6. Privacy
We treat ride data — pickup, drop-off, identity — as confidential. See our Privacy Policy for full details.
7. Contact
Questions? reserve@theluxride.com or +1 929 999 6000.
Common Legal
Questions
Anything not covered here, our concierge will answer in person.
+1 929 999 6000Reservations must be made at least 6 hours in advance. We proudly serve clients exclusively across the United States.
Enjoy free cancellation up to 24 hours before pickup. Cancellations made within 24 hours of pickup are non-refundable. No-shows will be billed in full.
Of course. Once you have ridden with one of our drivers, you can name them in any future booking, subject to their schedule. Many of our members ride with the same chauffeur for years.
Yes, infant, toddler, and booster seats are available. Note them in the special requests field at booking, or tell our concierge.
Every airport pickup is tracked in real time. We offer 60 minutes of complimentary waiting time after wheels-down. Beyond that, standard hourly rates apply.
We do. House accounts include monthly invoicing, dedicated account manager, and named-driver continuity. Contact our concierge to discuss terms.
Our fleet features meticulously maintained, late-model luxury sedans, SUVs, and executive transport vehicles, selected to provide ultimate comfort, privacy, and style.
Yes. Our service is flexible to your needs. Additional stops or route modifications can be coordinated directly with your chauffeur or through our concierge desk, subject to time and distance adjustments.